jiliho's Privacy Policy
Your personal information is our highest priority. Read this policy to learn how jiliho collects, uses, and keeps your information secure.
Table of Contents
Introduction and Scope of Policy
jiliho ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh operated through the website https://jiliho.lat. Protecting your personal privacy is one of our core responsibilities. This privacy policy provides a detailed description of how personal information of jiliho platform users is collected, processed, stored, and kept secure.
This policy applies to all services, websites, mobile sites, and all related digital services of the jiliho platform. By using our website, registering, or using any service, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.
What Information We Collect
To create an account on jiliho and use our services, you are required to provide certain personal information. We may collect the following types of information:
2.1 Identity Information
- Full name (legal name)
- Date of birth (for age verification — for those aged 21 and above only)
- National ID number or passport number (where applicable)
- Gender identity
2.2 Contact Information
- Email address
- Mobile phone number
- Current address
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay number (required for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Account and Usage Information
- Username and password (encrypted)
- Gaming history and account activity
- Bonus and promotion usage details
- VIP level and rewards information
2.5 Technical Information
- IP address
- Browser type and version
- Operating system
- Device identification information
- Login date and time
How We Collect Information
jiliho may collect your information through various methods:
3.1 Information You Provide Directly
You provide information to us directly by filling out registration forms, completing identity verification (KYC) processes, making deposit or withdrawal requests, contacting customer support, and participating in surveys.
3.2 Automatically Collected Information
When you use the jiliho platform, our servers automatically collect technical information. This includes cookies, log files, and session data.
3.3 Information Received from Third Parties
We may receive limited information through identity verification services, payment processors (bKash, Nagad, Rocket, Upay, and banks), and fraud prevention services.
Purpose of Using Information
jiliho uses your information for specific and legitimate purposes. The main purposes for which we use your information are described below:
4.1 Account Management and Service Delivery
We use your information to create and manage your jiliho account, process transactions, provide gaming services, distribute bonuses and rewards, and manage VIP programs.
4.2 Security and Compliance
Your information is needed for identity verification, age verification (confirming 21+), fraud prevention, anti-money laundering (AML), and enforcing responsible gaming policies.
4.3 Customer Support
We use your information to resolve your issues, answer your questions, and assist you through our 24/7 live chat service.
4.4 Communication and Notifications
We use your contact information to send important account updates, transaction confirmations, promotional offers (with your consent), and security alerts.
4.5 Platform Improvement
Information is used for analytical purposes to improve the quality of our services, add new features, and enhance the user experience.
Data Storage and Security
jiliho has implemented industry-standard technical and administrative measures to protect your personal information.
5.1 Encryption and Security Technology
- SSL (Secure Socket Layer) encryption used for all data transmissions
- AES-256 encryption for stored data
- Passwords stored using one-way hashing methods
- Regular security audits and vulnerability assessments
5.2 Access Control
- Only authorized staff can access your information when necessary
- All access is logged and monitored
- Regular data protection training provided to staff
5.3 Data Retention Period
We retain your information for the duration of your active account and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.
Sharing Information with Third Parties
jiliho does not sell your personal information. However, information may be shared on a limited basis in specific circumstances:
6.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification services, technical support, and fraud prevention services. These partners receive only the information necessary to provide their specific services.
6.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable laws of Bangladesh.
6.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance.
Except as described above, jiliho does not disclose your personal information to any third party. In particular, we never sell your personal information to advertisers.
Cookies and Tracking Technologies
The jiliho website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
7.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. They are essential for maintaining login sessions, security verification, and normal platform operation.
7.2 Functional Cookies
These cookies are used to provide your preferences, language settings, and a personalized experience.
7.3 Analytics Cookies
Analytical information is collected to understand website usage patterns and improve the quality of services.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
Your Rights
As a user of the jiliho platform, you have the following rights regarding your own personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted (subject to legal obligations).
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Object
You have the right to object to the use of your information for marketing communications or other specific purposes.
To exercise these rights, please contact our support team via live chat or by email at [email protected]. We will respond to your request within a reasonable time.
Children's Privacy
The jiliho platform is intended solely for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory during the registration process.
If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant data. If a guardian believes their child's information has been collected, please contact us at [email protected].
Policy Changes
jiliho may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you through the following methods:
- Displaying a prominent notice on the website
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of the policy
Continuing to use the platform after a revised policy is published will be considered your acceptance of the new policy. We recommend that you review this policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with our privacy team:
- Live Chat: 24/7 support in Bengali — click the chat button at the bottom right of the platform
- Email: [email protected]
- Website: https://jiliho.lat
We generally aim to respond to all email requests within business days. For urgent matters, you can get immediate assistance via 24/7 live chat.
- Terms & Conditions — General rules for using the service
- Responsible Gaming — Safe gaming practices and support
- FAQ — Common questions and answers